Refund policy
Return & Refund Policy
At Diwa Food Distributors, we prioritize quality and customer satisfaction. However, due to the perishable nature of our products, we do not accept returns or offer refunds, except in the following cases:
✅ Eligible for Replacement or Refund:
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Product is damaged during transit
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Product is expired or close to expiry at the time of delivery
If you face any of the above issues, please contact us within 48 hours of delivery with clear photos and proof of purchase. Based on availability, we will either replace the item or process a full refund.
❌ Non-Returnable Items:
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Perishable food and beverage items
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Sale or promotional items
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Products returned without valid reason or beyond 48 hours
📦 Shipping & Processing:
Customers are responsible for the cost of return shipping (if requested). Refunds, once approved, will be credited to the original payment method within 5–7 business days.
For any concerns, please reach out to our support team at:
📧 diwafooddistributors@gmail.com
📞 +91 90140 78914
We’re here to help — and we appreciate your trust in Diwa Food Distributors.
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